FAQS - Our Skin Clinic

FAQ

Customer Satisfaction

FAQ

General Question

Have questions about our services, payment options, or what to expect before your appointment? Browse our FAQ section for answers to common inquiries, or feel free to reach out to our team for further assistance.

How do I schedule an appointment?

How do I use a gift voucher?

What payment methods do you accept?

How do you handle complaints?

We take all complaints seriously. If you have any concerns, please contact Suzelly Farias by phone, email, or post at the clinic.

Appointment Question

Get answers to common questions about scheduling, payment methods, and what to expect before your appointment. We’re here to ensure your experience is smooth and stress-free.

What should I do if I need to cancel my appointment?

Do you require a deposit for medical treatment?

Yes, for medical treatments, a 50% deposit is required to secure your appointment.

What happens if I'm late for my appointment?

If you arrive more than 10 minutes late, we may not be able to accommodate your
appointment, and it will be treated as a cancellation without notice. Charges may apply.

Can I receive a refund if my appointment is canceled by the clinic?

Yes, if we cancel your appointment, we will refund any deposit or advance payment you
have made

Consultation Questions

Find the information you need about your initial consultation, treatment options, and how to prepare. We aim to provide clarity on what to expect during your visit.

What are your primary skin concerns or goals, and have you undergone any previous treatments to address them?

Do you have any underlying health conditions, allergies, or are you currently using any medications or skincare products that we should be aware of?

Are there any age restrictions for treatments?

Yes, certain treatments are only available to individuals aged 16 or over. For those under 16, parental consent may be required.

What are your walk-in hours?

Our walk-in hours are Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 5 PM and Sunday 10AM TO 3 PM.

Our Motive is Helping Clients Achieve Their Best Skin

At OurSkinClinic, we are dedicated to offering personalized treatments that help you look and feel your best. Our expert team delivers tailored care to clients worldwide.